Transformations  in
Business & Economics

STUDY ON THE CRITICAL SUCCESS FACTORS OF ERPS IMPLEMENTATION IN LEBANON
Valentin-Florentin Dumitru, Wissam El Hajj, Madalina Dumitru, Daniela Artemisa Calu

ABSTRACT. The world boundaries are broken with the advancement of technology and the emergence of digitized industries where economies are connected in the cloud. As a result, effective management of information internally and externally is needed to cope with the quick changes in markets and to enhance business processes. Enterprise Resource Planning Systems (ERPS) have been used for this purpose for a long time and they provide many benefits to businesses if implemented right. However, an alarming 70% of ERPS' implementations fail. Previous research which considered the critical success factors which appear in the implementation of an ERPS focused on analysing them from various perspectives. Until now, there are no studies for the Middle East countries which analyse the aspect simultaneously from the perspective of various stakeholders. The aim of this paper is to discuss the critical success factors in ERPS implementation in Lebanon from the employees, management, consultants and vendors perspectives. Surveys were conducted with 60 ERPS project participants including senior managers, employees and vendors. A regression analysis was made to investigate the relationship between the success of ERPS implementation (dependent variable) and the employees', management', consultants' and vendors' positive contributions (independent variables). The study shows that there exists a positive relationship between management support, employees' motivation, training, management, vision, skilled vendors, professional consultants and successful ERPS implementation. The study will aid managers and ERPS participants to identify the major success factors that must be implemented as a coherent body for having a successful ERPS project. This paper will also help managers and guide them towards a successful ERPS implementation.

KEYWORDS:  ERPS implementation success, critical success factors, strategy, ERPS, management.

JEL classification:  M15, M41.