Transformations  in
Business & Economics

OUTSOURCING MATURITY: CONCEPTUAL FRAMEWORK, AND ITS IMPACT ON OUTSOURCING EFFECTIVENESS⁵
Jakub Drzewiecki, Grzegorz Krzos

ABSTRACT. The aim of the paper is to present and discuss the results of research on outsourcing maturity and its impact on outsourcing effectiveness. This is achieved by: substantiation, presentation and characteristics of the proposal of outsourcing maturity framework, detailed description of research methodology, as well as identification of suggested outsourcing maturity factors and their impact on outsourcing effectiveness. Building on the framework presented in the paper, the research enabled to identify four main areas that are key for outsourcing effectiveness regarding: the shape of the outsourcing contract, its duration, the organization of the outsourcing process, and the analytical activities that accompany this process. The results of regression analysis, supported by the detailed correlation analysis, indicate the importance of the aforementioned areas for each of the eighteen outsourcing effectiveness criteria included in the research. From managerial perspective, the findings enable to manage outsourcing projects and processes more effectively, by indicating key aspects of outsourcing implementation .

KEYWORDS:  outsourcing, maturity, effectiveness, management methods, Polish.

⁵Acknowledgment:  : The project was financed by the funds granted by National Science Centre based on the decision no. DEC-2013/09/D/HS4/00583.